Well, the week has past without word one from El Paso Saddlery. No call, no email, and no rig.
This kind of horse-shyte is beyond me. Yep, I’m VERY aware of the entire artisan-thing. Been there – Done that. Even when I had an issue with a supplier I called the client to keep them up to speed. No one ever whined and everyone appreciated the effort. Another thing is the money. Personally I ran on a “1/2 now & 1/2 when completed” deal. Not here, though… El Paso wanted it all up front. The payment went through immediately and without a hitch. Now I can understand that some folks need the money to bring in the raw materials. What remains is that if you’ve got a guys money then it is incumbant upon you to provide the product – or at least keep the guy up to speed as to where the money is at…
Next week there is a phone call planned to the folks at VISA. If El Paso Saddlery can’t live up to the promises they make then they need to loose the contract. The folks at VISA will replace the money in my account and they will take it up with El Paso. I’ll then just return the bloody thing – if – it ever arrives.
I’m sick of dealing with these people. I’ll find someone that CAN deliver as promised even if it is double the cost! My final word on these guys: Do not do business with El Paso Saddlery – ever!
UPDATE: I decided to send one last letter to El Paso. is as follows:
Before I ordered my Tombstone rig and 6 round slide I called twice to discuss the details with your shop. In both cases I was told there would be no problem in having the rig to me within the promised “4 to 6 weeks”. That time frame has come and long gone.
I’ve made several calls concerning my order and have been given several different dates for the delivery of my rig, and given stories about said rig being “ready for shipment” and then 10 days later a story about “wrong spring clips” being sent.
My question is this: If my rig was ready for shipment, how does a wrong shipment of spring clips 10 days later effect the arrival of this completely paid rig?
Surely if the rig was not ready someone could have just said as much rather than telling a lie. It is considered customary to return phone calls and/or emails from customers. Especially when said customer’s money was so quickly spent.
Is it going to become necessary for me to contact VISA and have this order cancelled and the money placed back in my account? I’m not sure, but that seems like it will only cause more grief than either of us needs. Not to mention the bad press to be circulated among shooters and on the blogs.
Please. Only a HONEST phone call will be needed to settle my fears.
Sincerely,
Omar, out!
I payed for the holster on 2/22/2008 I have not recieved my holster . They said that it would take 4 to 6 weeks for it now that has past. Then he told me 10 days or less , that has past.Now no more waiting BBB in El Paso is next. There word to them is nothing. I thought The Texas People there word means alot . Well we will see want the BBB does. I have called nothing email them nothing.
Steve